character·quilt
Case study · Emplifi
Case study · 2026

From brief to live
in days, not weeks.

How CharacterQuilt now ships across every one of Emplifi's bottlenecks — Marketo campaigns, interactive tours, account-level ABM, and the reporting layer that sits above them. 50+ projects, one engine.

Campaigns Tours ABM Analytics Brand
MGM
AZ
BK
F500
Mk
Sf
Wp
Ji
character·quilt
The setup
The setup

Strategy was never the bottleneck.
Production was.

Emplifi runs a global, multi-channel marketing org — Marketo, Salesforce, WordPress, a Fortune-500 ABM motion, BDRs across regions, a deep product with dozens of feature stories to tell.

The bottleneck was never strategy. It was the weeks between an approved brief and a campaign actually live — the static product tours, the ABM packages that would have eaten a designer's quarter, the report queries that took 30 minutes to come back.

What was blocked before
  • Weeks between approved brief and live Marketo campaign
  • Product tours: static, manually authored, never personalized
  • ABM packages — each one a designer's quarter
  • BDRs hopping ChatGPT tabs for account research
50+
Projects shipping across campaigns, tours, ABM, analytics, and brand.
~450
Fortune 500 accounts queued for hyper-personalized outbound — via Nux's UI, no API needed.
45
Marketo sub-programs in the report rollout: 3 emails × 3 tracks × 5 languages.
30
BDRs whose manual copy-paste is replaced by one workflow.
character·quilt
The proof point
Proof point

One PMM brief. Four launch-ready outputs.

Michael's Master Enablement framework, now being built: one approved master cascades into a three-column AE PDF, a clickable tour, a 90-second MP4 — and infinite ABM variants on top.

Master
PMM BRIEF
Master enablement
Approved · PMM
1 of 1
Orchestrator
→ 4 formats + ABM
AE TALK-TRACK · PDF
3-column PDF
AE-ready
CLICKABLE TOUR · WEB
Interactive tour
Beats Navattic
0:54 / 1:30
90-SECOND DEMO · MP4
Pitch video
Auto · 90s
ABM VARIANTS · MANY
Per-account
+ infinite
The workflow PMM approves one master  →  Orchestrator cascades into PDF + tour + MP4  →  ABM variants per account. Brand control at the top, infinite personalization at the bottom.
character·quilt
Campaign builds
Campaign builds

Marketo + WordPress
at production scale.

Four parallel programs already shipping — the multi-market rollouts that normally eat a marketing-ops team's quarter, compressed into days.

— 01

Peak Season CX Nurture, fully rebuilt

Took a stalled Flexible LP migration, cleaned up the email program to Victoria's templates, restructured one-off sends into SmartCampaign architecture, merged nurture sequences. Blocked → launch-ready.

Marketo Templates
— 02

Report Promotion — localized at scale

45 mailbox sub-programs built out: 3 emails × 3 audience tracks × 5 languages, with territory-segmented smart lists. The multi-market rollout that normally eats a marketing-ops team's quarter.

45 sub-programs 5 languages
— 03

Webinar Series — every segment covered

15 sub-programs spanning W1 through W7, with R&R / Non-R&R / Prospect variants and attended/missed branching for the April 21 and May 12 webinars. Every audience state, handled.

15 programs Branching
— 04

Consumer Authenticity — live in portal

Consumer Report landing page (full page, all images localized), 26 organic social graphics at 1080×1350, full Marketo email program. End-to-end against the approved brief.

26 graphics LP + email
From weeks of marketing-ops crunch to launch-ready in days.
4 campaigns · shipping
character·quilt
Interactive tours & enablement
Tours & enablement

Beating Navattic
at their own game.

Built · Burger King tour Built · AutoZone persona demo
tour.emplifi.io / bk
BK
EMPLIFI × BURGER KING
See your social-care queue, tuned for BK.
Step 3 / 8
Researched flow Per-prospect
— 01

Agent-generated product tours

Point the agent at a purpose. It researches the flows, navigates the sandbox, and builds the tour. Burger King was the first proof point.

— 02

Master Enablement Tour framework

The structure Michael proposed, now being built: one PMM brief becomes a three-column AE talk-track PDF, a clickable tour, and a 90-second MP4 — all from one approved master.

Brand control at the top, infinite personalization at the bottom.

PDF + Tour + MP4 Cascades to ABM
— 03

AutoZone demo — real app, real personalization

Cloned Emplifi's actual HTML/CSS (no screenshot shortcuts), swapped in AutoZone's real follower counts, handles, and content, and stitched 8 feature demos into 2 full persona walkthroughs.

Every asset editable for the next prospect in minutes.

HTML/CSS clone 8 → 2 persona
— 04

Why this beats Navattic

Unlike Navattic: no manual authoring, generated en-masse, personalized per prospect. AEs leave the room with a working tour, not a screenshot kit.

No authoring En-masse Per-prospect
character·quilt
Account-level ABM
Account-level ABM

Must-win accounts turned into actual wins.

Decks, infographics, battlecards, videos, tours — the complete bundle an AE can deploy when the AI does the heavy lifting. Replaces hours of ChatGPT-hopping with one workflow.

MGM
EMPLIFI × MGM RESORTS
The flagship
ABM bundle.
Decks Infographics Battlecards Explainer MP4 Product tour
— 01

MGM Resorts package — the full arsenal

The complete ABM bundle for one of Emplifi's biggest opportunities. The flagship example of what AEs can deploy when the AI does the heavy lifting.

— 02

BDR account enhancement at scale

Load-tested to thousands of concurrent account-research runs. A BDR hands over 100 target accounts and gets back MGM-caliber intel on each — replacing hours of ChatGPT-hopping with one workflow.

100 accounts in → 100 packages out.

Salesforce Concurrent runs
— 03

Fortune-500 personalization via UI-driven Nux

The new UI-driven integration lets a CQ agent log into Nux with a user account and send hyper-personalized emails to ~450 Fortune 500 accounts — bypassing Nux's missing API and saving 30 BDRs from manual copy-paste.

No API needed. UI-driven, hands-off.

Nux ~450 F500
Inside an MGM-caliber run Salesforce account context  →  deep research  →  deck + infographics + battlecards + 90s MP4 + interactive tour  →  AE leaves the room with the bundle, not a promise.
character·quilt
Analytics & reporting
Analytics & reporting

From scattered dashboards
to clear takeaways.

Marketo + Salesforce pulled into one consolidated view — the 'this is exhausted, pivot' vs. 'this is emerging, double down' layer that's been missing.

— 01

Marketing performance intelligence

Marketo and Salesforce in one consolidated view so campaign managers actually know what's working: which campaign types drive MQLs, which drive pipeline, which drive revenue, which personas and industries resonate.

Marketo + SF Pivot vs. double down
— 02

Live-wire agent for instant reporting

The 30-minute task-mode loop on complex queries, replaced with a live-wire mode — Susan asks, the agent answers in seconds, debugging happens in real time.

The board-deck blocker, gone.

30 min → seconds Live-wire
— 03

Email + persona reporting that writes back

Performance reports Victoria can actually use, plus a persona segmentation report that doesn't just analyze — it can push the smart-list updates back into Marketo on approval.

Marketo writeback On approval
— 04 · Horizon

Suggestive campaigns

With the analysis engine in place, the next step: the agent proposes campaign ideas on a weekly or monthly cadence, the team accepts or rejects. The 'AI VP of Marketing' — built on Emplifi's own data.

Next up Weekly cadence
Live-wire query
susan> which industries drove pipeline last quarter, by ICP segment?
Task mode
30 min
→ 5 sec
character·quilt
Design system & more shipping
Design system & brand

Putting the soul
back into AI-generated assets.

Designers keep creative control. AEs get speed. Brand stays intact — visuals you can't strip the logo off and mistake for someone else's.

— 01

Deck generation v2

Moved past the locked-template aesthetic to flexible, on-brand layouts with Figma as the editing surface. Designers keep their creative control, AEs get speed, brand stays intact.

Figma surface Flexible layouts
— 02

Infographic design system

Cracked the problem of generic AI infographics. Already at ~80% brand fidelity; with Nikki's source files in hand, heading to 100% — visuals you can't strip the logo off and mistake.

~80% → 100% Nikki's source files
And more still shipping
— 03

Site-wide messaging refresh

The agent audited Emplifi's site for where new messaging should land. Next up: the deployment agent pushes those updates across WordPress en masse — a week of manual edits compressed into a single workflow.

WordPress One workflow
— 04

Competitive battlecards

Auto-refreshed battlecards drawing from Salesforce opportunity data, deep research, and field notes — so reps are never pulling from a Google Slides file last updated six months ago.

Salesforce Auto-refresh
— 05

Jira as source of truth

UI-driven Jira integration keeps campaign management in the tool the team already lives in — the agent creates and updates tickets directly, no parallel PM system to maintain.

Jira UI-driven No parallel PM
character·quilt
The stack · 50+ projects
Integration footprint

The stack Emplifi already runs on.

No migration. No new tools to learn. Agents operate Emplifi's existing stack — read for analytics, deploy for publishing, UI-driven where APIs are missing.

Mk
Marketo
Primary deployment

Templates, SmartCampaigns, nurture sequences, ABM sends — built in portal, live in Marketo.

Write · Publish
Sf
Salesforce
Account context

Pipeline, opp stage, contact signals — plus the writeback layer for performance reporting.

Read · Pipeline
Wp
WordPress
Site & landing pages

Site-wide messaging refresh, Consumer Report LP, localized landing pages — deploy agent pushes en masse.

Write · Publish
Nx
Nux
UI-driven · no API

Agent logs in with a user account, sends hyper-personalized emails to ~450 F500 prospects. Saves 30 BDRs.

UI-driven
Ji
Jira
Source of truth

UI-driven integration. Agent creates/updates tickets directly — no parallel PM tool to maintain.

UI-driven
Fg
Figma
Design surface

Deck-gen v2's editing surface — designers keep creative control, AEs hit go from the same file.

Read/Write
50+
Projects
The marketing org gets to spend its time on strategy, segmentation, and creative direction.
CharacterQuilt absorbs the build, the deploy, the report, and the iteration. Across every one of Emplifi's bottlenecks — and the reporting layer that sits above them.